The Fine Print


Answers to questions you might have

SHIPPING, RETURNS, QUESTIONS, PRIVACY GUARANTEE, ORDERING, & TAXES

We want your shopping experience to be simple and enjoyable. If you have any questions regarding our shipping or ordering policy, please refer below.

  • SHIPPING

    Shipping rates calculated at the time of checkout are estimates. We will notify you if the rate is incorrect.

    • Estimated shipping time for INTERNATIONAL orders 5-12 business days
    • Estimated shipping time for INTERNATIONAL orders 5-12 business days

    Please note Erica’s ATA, LLC reserves the right to change the shipping method at their own discretion. We are not responsible for shipping delays caused by government, weather or other natural disasters.

  • INTERNATIONAL SHIPPING

    Please note UPS, DHL and FedEX will charge duty and broker fees for all new merchandise. These fees and other government, import tax are the buyers responsible for paying. Here at Erica’s, we are not responsible for any additional fees your order may be charged due to country origin and have no way of knowing what fees may apply to your order.

  • RETURNS

    We accept returns on unopened and unused items within 30 days of purchase. To return or exchange a product, please email us at sales@ericasata.com or call (614) 895-7181. Our office hours are between 9:30am – 4pm EST, Monday-Friday. Electrical items that have been used are subjected to a 15% restocking fee.

  • QUESTIONS

    To inquire about an order or any other concerns, please call (614) 895-7181 or toll free at 877-909-7181. Our office hours are between 9:30am – 4pm EST, Monday-Friday.

  • PRIVACY GUARANTEE

    We will never share your personal information. No credit card information is saved on our website after your transaction.

  • TAXES

    All merchandise is tax exempt, except in the state of Ohio, where merchandise and service will be taxed at 7%.

Remaining Questions?

We hope that we were able to address all of your concerns, but if not, please reach out to us. We will answer it as soon as possible.

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